Tests of the system have been performed. After each one, Richards has sought input from users regarding what they liked and disliked. The full system has been tested at least three times. Even with all of these tests, Richards knows there will be unforeseen challenges.
“You can plan all you want,” Richards said. “You won’t know until the moment it happens.”
He is not expecting many mistakes made by staff in the first few days. Staff will be nervous and pay extra attention to detail to properly work with the system. As time goes by, and things become more relaxed, IT issues may arise.
When seeing patients, doctors will use HP Revolve 810s, which serve as laptops and tablets. These laptops can easily be held, like a paper chart, to read a patient’s records during an appointment. The device is also easy to connect to larger desktop screens when a provider is in an office. Richards said the devices, as well as the new system, will save doctors and patients time.
Patients are also assured that when providers are looking at their records on a computer screen, they are looking at a file from a server. In the future, when patients can view records from home, the same holds true. The files will not be downloaded to a specific device to protect the confidentiality of medical records.
Hamilton-Beyer said KHC doctors are not attached to paper and are already used to electronic filing. For example, the system, including the laptops over charts, is preferred by the hospital’s longest-serving provider, Dr. Earl McKeever. Each provider has a login and password to the system.
In the future, though this will not be available when the system is launched at the hospital, patients will be able to access their records online at home. There will be a secure portal, also with a login and password, on the hospital’s website for this. Appointments can be made, and if one sees a mistake on their records, there will be a system in place for rectifying those issues.