Hamilton-Beyer and Richards said a great deal of work has already gone into this transition, but really, the work has only begun. They feel fortunate to be involved in this revolution of the health care industry in Marion County, but they are not the only ones.
Richards was complimentary of the hospital’s leadership, including its board of directors, CEO Kevin Kincaid, and everyone on down. The leadership has shown a willingness to do what it takes to accommodate the success of the transition, including expenditures. Richards said not every hospital facing these changes will have this attitude coming from the top.
Cerner will be joined in the training center by KHC employees taking calls with concerns or issues with the system. Richards said everyone, including doctors, administrative staff and janitors, have expressed interest in taking a shift on the phones during this time. All of them are eager to see success in the transition and the future of KHC.
Richards said hospital employees view the health of patients as their passion. Keeping people healthy is personal to them, which has made them more engaged in this process. It’s not just one or two people this is true for; it is the entire hospital.